The best way to care for your wool rug is to vacuum it regularly using a vacuum cleaner with good suction and a flat head attachment without the brush bristles. It’s normal for a quality wool rug to shed during the first few weeks, but this will settle over time. We recommend vacuuming your rug twice a week for the first month, and then once a week thereafter. If needed, gently rake a cut-pile rug with a hand rake to lift and restore the fibres to their original shape and condition.

Do not pull at any loose ends. Instead, push them back or carefully trim loose fibres with scissors. It’s common for fibres to pop up from a brand-new rug. Reposition your rug in different areas of your space periodically to distribute wear evenly and to prevent discoloration from sunlight.

If you experience a spill, act quickly. Avoid rubbing the spill. Instead, use a spatula or the edge of a credit card to gently scrape away the excess. Immediately blot the area with a clean cloth, working from the outside edges toward the centre of the stain to prevent it from spreading. Continue blotting until the area is dry.

To remove a stain, soak a cloth in a mixture of mild soap or rug shampoo, lukewarm water, and a teaspoon of distilled white vinegar. Blot the stain gently, then dilute the area with clean water and blot again. Always test the cleaner on a small, inconspicuous area first to ensure it does not damage the rug's colour. Remove any soapy residue by rinsing the area with clean water and blotting dry. Make sure both sides of the rug are completely dry.

If you place furniture on your rug, try to move it every one or two months to prevent dents. Rotate and reverse your rug every six months to ensure even wear. Avoid exposing your wool rug to direct sunlight, as this can cause the colours to fade over time.

Handwoven wool rugs generally require a full wash once every five to ten years. We recommend professional cleaning.

Regular vacuuming with a flat head attachment that has strong suction is all that is needed for daily care of Jute and Sisal rugs. For a deeper clean, take your rug outside and shake it thoroughly before vacuuming. This frequent and regular vacuuming will increase the rug’s life by preventing soil build-up. We recommend lifting the corners and vacuuming underneath the
rug every few weeks to mitigate dust build-up. Always follow the binding of the rug when vacuuming.

We do not recommend using water on Sisal or Jute rugs as they can shrink, discolour, or stain when wet. Avoid using rug shampooers, steam cleaners, or any method that involves water saturation on natural fibre rugs like Jute and Sisal.

If you experience a spill on your rug, act quickly. Do not rub the spill. Use a nail file or the corner of a credit card to carefully scrape away any spillage or solids. Immediately blot the area with a clean cloth, working from the outside edges toward the centre of the stain to prevent it from spreading. Continue blotting until the area is dry.

To remove a stain, mix six parts lukewarm water to one part mild soap or rug shampoo, along with a teaspoon of distilled white vinegar in a spray bottle. Test the solution on a small, inconspicuous area of the rug to check for discoloration. If there is no discoloration, spray the solution onto the stain and use a soft brush to work the detergent into the fibres. Wait ten minutes, then blot the area with a dry cloth. Ensure both sides of the rug are completely dry by laying it flat on an even surface. While we recommend
professional cleaning every one to two years, these steps can be followed for occasional DIY cleaning.

Rotate and reverse your rug every six months to ensure even wear. Avoid placing the rug in direct sunlight, as this can cause the fibres to fade over time. For homes with hardwood floors, we recommend adding a non-slip pad to the underside of your rug to prevent slipping and provide additional protection.