Delivery times vary depending on your location. We use reputable courier services to ensure your rug arrives safely.

Yes we do. This is a 2.5% of the total amount of the order and it can be selected upon checkout.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Yes, we do. However, international customers are responsible for any import permits, customs charges, and other requirements for delivery to their country.

You may be required to sign for your delivery. We are not responsible for
non-delivery if you are unavailable to accept the package.

If you refuse delivery, please be aware that we are not responsible for non-delivery, and there may be additional charges for redelivery or storage.

Once your order is dispatched, we will provide you with tracking information through the courier service used for delivery.

Delivery times vary depending on your location and the courier service used. We do our best to ensure timely delivery but cannot guarantee exact timelines.

You may be required to sign for the delivery of a rug. Please ensure someone is available to accept and sign for the delivery. We recommend inspecting the rug upon delivery.

Cancellations are only accepted within 24 hours of placing the order. Due to the bespoke nature of our products, we cannot accept cancellations after this period

Unfortunately, we do not accept returns on custom-made items since each piece is made to order.

We do not accept returns on custom-made items. For other items, please refer to our return policy or contact us for more information. 

We offer hand-crafted rugs, as well as other handmade items such as sewing, weaving (baskets), beading, and other homeware products.

All our products are handmade at our loom houses using natural fibres and crafted with care by skilled artisans.

Our rugs should be vacuumed with a flat head attachment (not bristles) and cleaned by a reputable natural rug cleaning specialist. For more info go to Rug Care & Maintenance.

Minor irregularities in colour or size are normal due to the natural fibres and hand-woven nature of our rugs. These variations are not flaws but signs of genuine craftsmanship.

No, shedding is not a defect. The natural fibres used in our rugs may shed initially but will settle over time. This is a normal process and not a flaw in the product.

Due to the natural variations in the fibres and the handmade nature of our rugs, slight irregularities in colour or size may occur. These variations are not flaws but evidence of the rug’s hand-crafted origins. While we strive to provide accurate images, the actual product may differ slightly from the online images.

Our rugs are hand-woven, which means that the dimensions may not be exact. There could be slight variations in size due to the nature of the handmade process.

Drop by: 23 Flanders Drive, Unit 20 Island Business Park, Mount Edgecombe,
KwaZulu-Natal, 4302.

Give us a call: +27 (0) 31 350 4498 (South Africa), +1 (470) 929 1587 (USA).

Or go to Contact Us

No, we respect your privacy and will never share your information with third parties. Please read Privacy Policy.

Yes, all content, including logos, text, images, patterns, and designs, is owned by Living Well Interiors and is protected by intellectual property laws.

We are not liable for any damage or loss once the rug is dispatched. It’s recommended to arrange insurance for high-value items.

• Inspect the Package Upon Delivery
• Document the Damage
• Contact Us Immediately

After your order is confirmed and payment is received, a receipt will be issued. You can request a copy of your receipt by emailing us at Orders@livingwellinteriors.com.

For an explanation of your charges, please refer to your invoice or contact us directly at Orders@livingwellinteriors.com.

We accept all major payment methods. Please use your invoice number as a reference and email proof of payment to Orders@livingwellinteriors.com.

Orders can only be modified or cancelled within 24 hours of placement. After 24 hours, cancellations are not accepted.

You can check the status of your order by contacting us directly at Orders@livingwellinteriors.com.

If you have a promotional code, please enter it during the checkout process or contact us for assistance.

If there is an issue with your order, please contact us immediately at
Orders@livingwellinteriors.com, and we will work to resolve the problem.

If an item is back-ordered, we will provide an estimated arrival time upon confirmation of your order.

Yes, samples are available for purchase. Please contact us directly for more information on purchasing samples.